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Results of customer survey conducted in February to March, 2007

Background to Survey
In line commitments in our Customer Charter and Customer Service Action Plan, ORAC is committed to carrying out regular customer surveys. Consequently, a Customer Survey was conducted in the Interview Waiting Area in the period Monday 26th February to Friday 2nd March. 47 applicants who attended for interview in that week responded to that survey. This represents response rate of 98%.

The following are some of the main findings of the survey.
  • All applicants indicated that they were satisfied (54%) or very satisfied (46%) with the quality of service, and that they were treated with courtesy and respect (100%).
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  • All applicants found our staff helpful (48%) or very helpful (52%).
  • All applicants indicated that they were satisfied (64%) or very satisfied (36%) with the layout of the Interview Waiting Area.
  • In the week in which the survey was conducted, 51% of applicants required an interpreter.

The following documents outline the detailed findings of the survey
Customer Survey document 2007 (pdf 56Kb)

To view PDF files you will need the Adobe Acrobat Reader. The Reader is free of charge, and you can download it (~45 MB) from the Adobe web site by clicking the button below:
To view PDF files you will need the Adobe Acrobat Reader. The Reader is free of charge, and you can download it (45 MB) from the Adobe web site by clicking the button below:


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