

Customer Service - Information
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- Customer Service Charter
Customer Service Customer Charter in English (pdf 59Kb)
Customer Service Customer Charter in Irish (pdf 58Kb)
Customer Service Customer Charter in French (pdf 59Kb)
Customer Service Customer Charter in Russian (pdf 55Kb)
Customer Service Customer Charter in Arabic (pdf 1.31Mb)
- Customer Service Action Plans
- Customer Service Action Plan 2016 - 2018 (pdf 159Kb)
- Customer Service Action Plan 2013 - 2015 (pdf 251Kb)
- Customer Service Action Plan 2010-2012(pdf 175Kb)
- Customer Service Action Plan 2009 (pdf 112Kb)
- Customer Service Action Plan 2005 - 2008 (pdf 417Kb)
- Customer Service Action Plan 2005 - 2008 in Irish (pdf 417Kb)
- Customer Service Action Plan 2002 (pdf 163Kb)
- Complaints Procedure
- Complaints Procedure (pdf 31.5Kb)
- Complaints Procedure in French (pdf 41Kb)
- Complaints Procedure in Arabic (pdf 139Kb)
- Complaints Procedure in Russian (pdf 160Kb)
- Complaints Procedure in Romanian (pdf 156Kb)
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- Customer Survey Results
- Results of customer survey conducted in 2014 (pdf 506kb)
- Results of customer survey conducted in 2013 (pdf 506kb)
- Results of customer survey conducted in 2012 (pdf 102.32kb)
- Results of customer survey conducted in 2011
- Results of customer survey conducted in 2010
- Results of customer survey conducted in October/November, 2009
- Results of customer survey conducted in December, 2008
- Results of customer survey conducted in August / September, 2008
- Results of customer survey conducted in July, 2007
- Results of customer survey conducted in February / March, 2007
- Results of customer survey conducted in July, 2006 (pdf 385Kb)
- Results of customer survey conducted in April / May, 2004
- Results of customer survey conducted in November, 2003
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- Additional Information
- Customer Service Information Leaflet (PDF13KB)
- Subsidiary Protection (pdf 24Kb)
- Applications by EU Nationals
- Prioritisation of applications, and safe countries of origin
Access Officer
Lisa Murphy,
Corporate & Customer Service Centre,
Office of the Refugee Applications Commissioner,
Timberlay House,
79/83 Lower Mount Street,
Dublin 2
D02 ND99
Ph: 602 8170/8022
Fax: 602 8122
Email: oracmail@orac.ie
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Téir i dTeagmháil Linn
Oifig an Choimisinéara Iarratais do Dhídeanaithe,
79/83 Sráid an Mhóta Íochtarach,
Baile Átha Cliath 2, Éire
Teil : +353 1 602 8000
Facs: +353 1 602 8122
R-Phost: oracmail@orac.ie
Oifig Phoiblí
08.45 to 16.00 Dé Luain - Dé hAoine
Contact Us
ORAC
79-83 Lower Mount St.,
Dublin 2, Ireland
Tel: +353 1 602 8000
Fax:
+353 1 602 8122
email: oracmail@orac.ie
Public Office
08.45 to 16.00 Mon - Fri