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Customer Service - Information
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Customer Service Charter
  • Customer Service Customer Charter in English (pdf 59Kb)
  • Customer Service Customer Charter in Irish (pdf 58Kb)
  • Customer Service Customer Charter in French (pdf 59Kb)
  • Customer Service Customer Charter in Russian (pdf 55Kb)
  • Customer Service Customer Charter in Arabic (pdf 1.31Mb)
    • Customer Service Action Plans
  • Customer Service Action Plan 2016 - 2018 (pdf 159Kb)
  • Customer Service Action Plan 2013 - 2015 (pdf 251Kb)
  • Customer Service Action Plan 2010-2012(pdf 175Kb)
  • Customer Service Action Plan 2009 (pdf 112Kb)
  • Customer Service Action Plan 2005 - 2008 (pdf 417Kb)
  • Customer Service Action Plan 2005 - 2008 in Irish (pdf 417Kb)
  • Customer Service Action Plan 2002 (pdf 163Kb)
    • Complaints Procedure
  • Complaints Procedure (pdf 31.5Kb)
  • Complaints Procedure in French (pdf 41Kb)
  • Complaints Procedure in Arabic (pdf 139Kb)
  • Complaints Procedure in Russian (pdf 160Kb)
  • Complaints Procedure in Romanian (pdf 156Kb)
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    Customer Survey Results
  • Results of customer survey conducted in 2014 (pdf 506kb)
  • Results of customer survey conducted in 2013 (pdf 506kb)
  • Results of customer survey conducted in 2012 (pdf 102.32kb)
  • Results of customer survey conducted in 2011
  • Results of customer survey conducted in 2010
  • Results of customer survey conducted in October/November, 2009
  • Results of customer survey conducted in December, 2008
  • Results of customer survey conducted in August / September, 2008
  • Results of customer survey conducted in July, 2007
  • Results of customer survey conducted in February / March, 2007
  • Results of customer survey conducted in July, 2006 (pdf 385Kb)
  • Results of customer survey conducted in April / May, 2004
  • Results of customer survey conducted in November, 2003
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    Additional Information
  • Customer Service Information Leaflet (PDF13KB)
  • Subsidiary Protection (pdf 24Kb)
  • Applications by EU Nationals
  • Prioritisation of applications, and safe countries of origin

    • Access Officer
    Lisa Murphy,
    Corporate & Customer Service Centre,
    Office of the Refugee Applications Commissioner,
    Timberlay House,
    79/83 Lower Mount Street,
    Dublin 2
    D02 ND99

    Ph: 602 8170/8022
    Fax: 602 8122
    Email: oracmail@orac.ie

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