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Who we are and what we do


Office of the Refugee Applications Commissioner
79-83 Lower Mount Street
Dublin 2
Phone: 6028000
Fax: 602 8122


The Office of the Refugee Applications Commissioner (ORAC) was set up in October 2000 in accordance with the Refugee Act, 1996.

The Mission Statement of the Organisation in accordance with the Refugee Act, 1996 is:
  • To investigate applications from persons seeking a declaration for refugee status and to issue appropriate recommendations to the Minister for Justice and Equality.
  • To investigate applications by refugees to allow family members to enter and reside in the State and report to the Minister for Justice and Equality on such applications,
  • To investigate applications for subsidiary protection, and issue appropriate recommendations to the Minister for Justice and Equality on such applications, and in so doing, to provide a high quality service to our customers through the implementation of policies and procedures which are fair and open, treating all applicants with courtesy and sensitivity.


Corporate Plans and Strategies



  • All Corporate Plans and Strategies are available on the ORAC.ie website: These include:
  • Strategy Statements
  • Corporate Plans
  • Annual Reports
  • Customer Service Action Plans
  • Information Documents

http://www.orac.ie/website/orac/oracwebsite.nsf/page/publications-main-en

Organisation and Pay/Grading Structures



The 1996 Act provides that “members of the staff of the Commissioner shall be Civil Servants within the meaning of the Civil Service Regulation Act, 1956.” The 1996 Act also provides that “The Commissioner may delegate to any members of the staff of the Commissioner any of his or her functions under this Act save those conferred by section 7”. All staff of ORAC other than Services staff are designated authorised officers on appointment. An Organisation Chart is published in the Annual Report submitted to the Minister for Justice and Equality.
http://www.orac.ie/website/orac/oracwebsite.nsf/page/publications-main-en




Locations and contact details for the organisation



ORAC has staff based in 3 locations:
1. 79-83 Lower Mount Street, Dublin 2. email: oracmail@orac.ie
2. 13-14 Hanover Street, Dublin 2. email: oracmail@orac.ie
3. Chapter Houser, Abbey Street, Dublin 2 oracmail@orac.ie

A Customer Service Action Plan has been produced for the Organisation and is available on the orac.ie website:
http://www.orac.ie/website/orac/oracwebsite.nsf/page/publications-main-en

A Customer Service Information Note is available on the orac.ie website:
http://www.orac.ie/website/orac/oracwebsite.nsf/page/publications-main-en

Information Documents for applications for Refugee Status, Family Reunification and Subsidiary Protection are available on the orac.ie website.
http://www.orac.ie/website/orac/oracwebsite.nsf/page/publications-main-en



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