Customer Service - Information

|Customer Service Customer Charter in English (pdf 59Kb) |
|Customer Service Customer Charter in Irish (pdf 58Kb) |
|Customer Service Customer Charter in French (pdf 59Kb) |
|Customer Service Customer Charterin Russian (pdf 55Kb) |
|Customer Service Customer Charter in Arabic (pdf 1.31Mb) |

|Customer Service Action Plan(pdf 163Kb)
|Customer Service Action Plan 2005 - 2008417Kb|
|Customer Service Action Plan 2005 - 2008 in Irish417Kb|

|Complaints Procedure in French (pdf 41Kb)|
|Complaints Procedure in Arabic (pdf 139Kb)|
|Complaints Procedure in Russian (pdf 160Kb)|
|Complaints Procedure in Romanian (pdf 156Kb)|
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|Customer Service Information Leaflet(pdf 54Kb) |

|Complaints Procedure(pdf 31.5Kb) |

|Results of customer survey conducted in November, 2003|
|Results of customer survey conducted in April / May, 2004|

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If you wish to know more about the Office of the Refugee Applications Commissioner (ORAC) or its procedures
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