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This page was last updated May 30, 2005
Customer Service - Information
|Customer Service Customer Charter in English (pdf 59Kb) | |Customer Service Customer Charter in Irish (pdf 58Kb) | |Customer Service Customer Charter in French (pdf 59Kb) | |Customer Service Customer Charterin Russian (pdf 55Kb) | |Customer Service Customer Charter in Arabic (pdf 1.31Mb) |
|Customer Service Action Plan(pdf 163Kb) |Customer Service Action Plan 2005 - 2008417Kb| |Customer Service Action Plan 2005 - 2008 in Irish417Kb| |Complaints Procedure in French (pdf 41Kb)| |Complaints Procedure in Arabic (pdf 139Kb)| |Complaints Procedure in Russian (pdf 160Kb)| |Complaints Procedure in Romanian (pdf 156Kb)| |
|Customer Service Information Leaflet(pdf 54Kb) |
|Complaints Procedure(pdf 31.5Kb) |
|Results of customer survey conducted in November, 2003| |Results of customer survey conducted in April / May, 2004|
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If you wish to know more about the Office of the Refugee Applications Commissioner (ORAC) or its procedures Please click here to email our Customer Service.
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