Results of customer service survey for August / September 2008

Background to Survey

The ORAC Customer Charter and Customer Service Action Plan commits the Office to conduct two surveys every year to determine the views of our customers in relation to the various services provided by ORAC.  A questionnaire-based survey was conducted in August / September of the various Statutory and Legal Bodies that ORAC deals with in order to determine the level of satisfaction with the customer service being provided.

Main Findings.

• 73 % of respondents agreed that ORAC staff were polite, courteous and helpful.
• 75 % of respondents considered that phone, email and written communication were dealt with in a timely manner.
• 69% of respondents agreed that they were aware of the contact personnel within ORAC who could assist them with their queries.
• 61% of respondents agreed that personnel in ORAC had the knowledge necessary to support them with their requests/requirements.

The following documents outline the detailed findings of the survey

Customer Survey findings, August/September 2008 30Kb|
Customer Survey questions & responses, August/September 2008 17Kb
Customer Survey Charts, August/September 2008 81Kb|

 

 

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