Results of customer survey conducted in February to March, 2007

Background to Survey

In line commitments in our Customer Charter and Customer Service Action Plan, ORAC is committed to carrying out regular customer surveys. Consequently, a Customer Survey was conducted in the Interview Waiting Area in the period Monday 26th February to Friday 2nd March. 47 applicants who attended for interview in that week responded to that survey. This represents response rate of 98%.

The following are some of the main findings of the survey.

• All applicants indicated that they were satisfied (54%) or very satisfied (46%) with the quality of service, and that they were treated with courtesy and respect (100%).
• All applicants found our staff helpful (48%) or very helpful (52%).
• All applicants indicated that they were satisfied (64%) or very satisfied (36%) with the layout of the Interview Waiting Area.
• In the week in which the survey was conducted, 51% of applicants required an interpreter.

The following charts outline the detailed findings of the survey

Customer Survey document 2007 56Kb|

 

 

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