Customer Service - Information

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|Customer Service Customer Charter 59Kb In English |
|Customer Service Customer Charter 58Kb In Irish |
|Customer Service Customer Charter 59Kb In French|
|Customer Service Customer Charter 55Kb In Russian |
|Customer Service Customer Charter 1.31Mb In Arabic |

|Customer Service Action Plan 2002 163Kb|
|Customer Service Action Plan 2005 - 2008 417Kb|
|Customer Service Action Plan 2005 - 2008 in Irish 417Kb|
Customer Service Action Plan 2009 112Kb|
Customer Service Action Plan 2010-2012 175Kb|

|Customer Service Information Leaflet54Kb|

|Complaints Procedure 31.5Kb|
|Complaints Procedure in French 41Kb|
|Complaints Procedure in Arabic 139Kb|
|Complaints Procedure in Russian 160Kb|
|Complaints Procedure in Romanian 156Kb|

|Results of customer survey conducted in November, 2003|
|Results of customer survey conducted in April / May, 2004|
Results of customer survey conducted in July, 2006 385Kb
Results of customer survey conducted in February / March, 2007
Results of customer survey conducted in July, 2007|
Results of customer survey conducted in August / September, 2008
Results of customer survey conducted in December, 2008
Results of customer survey conducted in October/November, 2009

Subsidiary Protection 24Kb

Applications by EU Nationals

Information note on prioritisation of applications, and safe countries of origin

 

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