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|Customer Service Customer Charter
59Kb In English |
|Customer Service Customer Charter
58Kb In Irish |
|Customer Service Customer Charter
59Kb In French|
|Customer Service Customer Charter
55Kb In Russian |
|Customer Service Customer Charter
1.31Mb In Arabic |
|Customer Service Action Plan 2002
163Kb|
|Customer Service Action Plan 2005 - 2008
417Kb|
|Customer Service Action Plan 2005 - 2008 in Irish
417Kb|
Customer Service Action Plan 2009
112Kb|
Customer Service Action Plan 2010-2012
175Kb|
|Customer Service Information Leaflet
54Kb|
|Complaints Procedure
31.5Kb|
|Complaints Procedure in French
41Kb|
|Complaints Procedure in Arabic
139Kb|
|Complaints Procedure in Russian
160Kb|
|Complaints Procedure in Romanian
156Kb|
|Results of customer survey conducted in November, 2003|
|Results of customer survey conducted in April / May, 2004|
Results of customer survey conducted in July, 2006
385Kb
Results of customer survey conducted in February / March, 2007
Results of customer survey conducted in July, 2007|
Results of customer survey conducted in August / September, 2008
Results of customer survey conducted in December, 2008
Results of customer survey conducted in October/November, 2009
Information note on prioritisation of applications, and safe countries of origin
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